Frequently Asked Questions

What time is check-in and check-out?

Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be arranged subject to availability.

Is breakfast included in my stay?

Breakfast Is Included on all room bookings. Guests can enjoy breakfast at The Fountain Dining Room, our signature dining restaurant.

Do you offer airport transfers?

Yes, airport transfers can be arranged upon request. Guests are encouraged to contact the hotel in advance to schedule pick-up or drop-off.

Is parking available at the hotel?

Yes, complimentary parking is available for all in-house guests and visitors

Is the hotel smoke-free?

Yes, the hotel is fully smoke-free in all indoor areas, including rooms, restaurants, and meeting spaces. Designated outdoor smoking areas are available.

Are pets allowed?

No, pets are not permitted on the hotel premises, with the exception of certified service animals approved in advance.

Do you have meeting and event spaces?

Yes, the hotel offers multiple event spaces including the Victoria Ballroom for up to 1,000 guests, the Mayfair Ballroom for up to 500 guests, and smaller meeting rooms for private gatherings and business meetings.

Is there a gym or wellness facility?

Yes, guests have complimentary access to a fully equipped gym, sauna, and steam room.

Is Wi-Fi available?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms and public areas.

Do you cater for dietary requirements?

Yes, our culinary team accommodates dietary requirements where possible. Guests are encouraged to inform staff in advance or upon ordering.

Can I host a private event or wedding at the hotel?

Yes, the hotel specializes in weddings, conferences, and private events. Our events team can assist with planning, menus, and venue selection.

Is the hotel a smoke-free property?
Yes, the hotel is entirely smoke-free. Smoking is prohibited in all indoor areas, including guest rooms, restaurants, meeting spaces, and wellness facilities. Designated outdoor smoking areas are available.

Are pets allowed at the hotel?
Pets are not permitted on the premises, except for certified service animals, where required by law and approved in advance.

Does the hotel offer accessibility features?
Yes, the hotel is designed to accommodate guests with varying accessibility needs. Features include step-free access to key public areas and accessible parking spaces. Guests requiring additional assistance are encouraged to contact the hotel in advance to ensure appropriate arrangements are made.